FAQs

How long will it take to receive my order? 
We try our best to ship items as fast as we can. Please allow 7-10 business days for our current production & shipping process. We are not responsible for any lost or stolen packages after shipping.

How can I track my order?
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at sales@vintageessenceco.com We want you to be aware of where your products are at all times.

What is your return policy?
Due to nature of our products we do not accept returns or exchanges. In the event that there is an issue with your product email us at sales@vintageessenceco.com to see if we are able to address your concern.

What is the best way to burn your candle?

Prior to burning your candle, trim the wick at least ¼ inch. This prevents uneven burning, dripping or flaring.

Burn for 2-3 hours each time you light the candle to create a pool. This will help the candle burn evenly, and remember to trim wicks before each burn.

Avoid drafts, vents or air currents. This will help prevent rapid or uneven burning, sooting, and excessive dripping.

Don’t burn a candle all the way down. For safety measures, stop burning a candle when there is ¼ inch of wax left in the vessel.

Our candles are made with 100% natural soy wax. Soy candles have a slow burn and the wax tend to stick to the vessel more so than paraffin wax. Do not be alarmed if your wax creates frosting on the glass.